Remain ready to take calls
Maintain active licenses, appointments and required certifications for every assigned state and carrier; approved access to at least three relevant carriers; and at least 15 hours of weekly availability for pay per close. Admission and call volume depend on program capacity. Sales are not guaranteed.
Every participating agent must maintain at least 30% weekly conversion, including agents with free-lead offers. Falling below that standard may lead to suspension or removal under the signed agreement. Previously earned balances remain payable on their original due dates even if you leave or are removed.
Conversion is qualifying connected calls with at least one lawful, carrier-approved enrollment divided by eligible connected calls in each Monday–Sunday delivery cohort, using Pacific Time. Each call counts once. Documented duplicates, invalid or incorrectly routed calls and vendor credits are excluded; genuinely pending carrier decisions are held out until resolved. Reviews begin no earlier than 14 days after week-end and require at least 10 resolved eligible connected calls. The established agreement process allows suspension or removal after two consecutive finalized weekly reviews below 30%, with the calculation provided and seven calendar days to identify documented errors.
Put the beneficiary’s needs first. Follow applicable CMS, carrier and state requirements for consent, contact, disclosures, Scope of Appointment, enrollment and records. Verify each beneficiary’s lawful election period. Agent lead fees must not be charged to beneficiaries.